000 00536nam a2200229Ia 4500
001 104835
003 YMCAF
005 20230512162221.0
008 131212s2008 ||||||||||||||||| ||und|d
024 _a104835
035 _aBB10597
040 _aYMCAF
_beng
_cIN-KoLT
041 _aeng
082 _a658.812
_bDYC
100 _aDyche, Jill
245 0 _aCRM handbook
_bbusiness guide to customer relationship management
260 _bPearson
_c2008
300 _a331
653 _aCRM
653 _aMANAGEMENT
942 _2ddc
_cBK
999 _c10872
_d10872