Fitzsimmons, James A. <br/><br/>
Service management  Operations, Strategy, Information, Technology 

 - 5th ed. 
 - New Delhi  TATA MC GRAW HILL  2006 
 - 605p. 
<br/><br/><label>Standard No.: </label>120823 
<br/><br/><label>Subjects--Index Terms: </label>MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658.4038  / FIT