Wellington, Patricia <br/><br/>
Kaizen strategies for customer care  How to crete a powerful customer-care program and make it work 

 -  Pitman  1995 
 - 239p 
<br/><br/> Customer care 
<br/><br/><label>Standard No.: </label>110990 
<br/><br/><label>Subjects--Index Terms: </label>Customer Care Management 
<br/><br/><label>Dewey Class. No.: </label>658.812  / WEL