Mukerjee, Kaushik ed. <br/><br/>
CRM implementation: Strategic approach 

 -  ICFAI  2006 
 - 251 
<br/><br/><label>Standard No.: </label>105681 
<br/><br/><label>Subjects--Index Terms: </label>CRM MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658.812  / MUK