Dyche, Jill <br/><br/>
CRM handbook  business guide to customer relationship management 

 -  Pearson  2008 
 - 331 
<br/><br/><label>Standard No.: </label>104835 
<br/><br/><label>Subjects--Index Terms: </label>CRM MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658.812  / DYC